Frequently Asked Questions
- Where can I see TheBoyDoneGood's full Terms and Conditions
- Where can I read TheBoyDoneGood's Security Policy?
- Is your clothing ethically produced?
- What sizes are the t-shirts, hooded-tops, etc?
- It says that your medium women's t-shirts are a size 10 and XXL are a size 16; that can't be right???
- How long will my t-shirts take to arrive?
- I live in the Channel Islands/I am in the Armed Forces, can you refund my VAT
- What is the cost of postage and packing?
- How do I use the catalogue and shopping cart?
- How do I return a t-shirt that is the wrong size?
- What is your returns policy?
- My Credit/Debit Card was declined - why?
- I want a shirt in a size other then those listed - is this possible?
- I want a shirt in a colour other then those listed - is this possible?
- Can I submit my own designs?
- How do I keep up-to-date with new designs?
- Can I visit your storefront/telephone you?
Where can I see TheBoyDoneGood's full Terms and Conditions
The full TheBoyDoneGood Terms and Conditions can be found here.
Where can I read TheBoyDoneGood's Security Policy?
TheBoyDoneGood's Security Policy is located here.
Is your clothing ethically produced?
We ensure that all the suppliers that we use for our garments are manufactured to the highest environmental and ethical standards. Our clothing complies with the Oeko-Tex 100 standard and all garments are manufactured by trained personnel, operating under fair, safe and well paid working conditions.
You can read our full ethical policy in regards to our suppliers here.
What sizes are the t-shirts, hooded-tops, etc?
On each product page, immediately below the product detail, there is a link titled "Size and Materials Guide". Clicking on it will open a guide giving chest sizes/dimensions and materials information for all the sizes of the product you are looking at.
It says that your medium women's t-shirts are a size 10 and XXL are a size 16; that can't be right???
We entirely agree with you! Unfortunately it is extremely difficult to find wholesale fitted women's t-shirts that are a) large enough b) good enough quality c) at a reasonable enough price and d) that satisfy our ethical policy above to enable us to sell larger size women's t-shirts at this point. We are not a garment manufacturer - we rely on other companies to manufacture our t-shirts and, unfortunately, we are bound by their sizing. If you do have a very specific request regarding women's sizing please contact us and we will do our best to accommodate your requirements.
How long will my t-shirts take to arrive?
Please allow a maximum of 28 days for delivery. However, in virtually all cases orders will arrive much sooner than this.
We aim to dispatch all t-shirts within seven to ten working days of receiving your order, although unforeseen circumstances, such as items being out of stock at the supplier, can occasionally delay dispatch.
Please note that when ordering by post it can take several days for your order to reach us, and then several more days for payment to clear.
At busy times of year, especially Christmas, orders will take longer than usual to be sent.
DELIVERY TIMESCALES FROM DISPATCH
UK DELIVERY - Orders are sent First Class using Royal Mail.
INTERNATIONAL DELIVERY - Orders are sent via Airmail. The delivery timescales below are for the time in transit. Please keep in mind that each customs office processes packages at vastly different rates, which can significantly affect the time it takes for your order to arrive.
EUROPEAN DELIVERY: Transit time 4-10 working days.
USA & CANADA DELIVERY: Transit time 7-14 working days.
AUSTRALIA DELIVERY: Transit time 7-24 working days
REST OF THE WORLD DELIVERY: Transit time 7-24 working days.
I live in the Channel Islands/I am in the Armed Forces, can you refund my VAT
If your delivery address is within an area exempt from VAT (such as the Channel Islands) or if delivery for your order is to a BFPO address outside the EU then we will gladly refund the tax on your order. Simply reply to your order confirmation email requesting a refund of the VAT and we will happily refund it ASAP.
What is the cost of postage and packing?
We have tried to set-up a fair system of charging for postage and packing. The total cost of postage and packing will depend on where the order is being sent and what you have ordered.
Please view our postage page for full details of postage costs.
Once on the basket page there is a link which allows you to view current postal charges for your basket to anywhere in the world.
How do I use the catalogue and shopping cart?
Please click here to view the instructions for using the catalogue and ordering t-shirts.
How do I return a t-shirt that is the wrong size?
If you receive a shirt but decide that it is either too large or too small we will be happy to exchange it for the correct size. Simply send it back to us at the address below unworn and unwashed. Please make sure that you also complete and return the returns form that is enclosed with you order detailing your name, address and correct size.
If you have lost your returns form, you may download a new one.
The address for all returns is:
Unit 4 Vernon Trading Estate
New John Street
What is your returns policy?
We are so confident that you will be happy with the quality of your shirts that we offer a 100% money-back, no quibble returns policy. All that we ask is that the shirt is returned unworn and unwashed, and that you specify why you are unhappy with the goods on the returns form that is included with all orders.
If you have lost your returns form, you may download a new one.
For full details of our returns policy, please read our Terms and Conditions.
My Credit/Debit Card was declined - why?
For security reasons all our credit and debit card processing is done by WorldPay - a specialist company that handles thousands of such transactions every day. Therefore, we never actually see your details - all we get is confirmation when your order has been successful.
If your card is declined and you are not sure why then you can contact WorldPay on email@example.com detailing the message you got and they should be able to explain the problem.
I want a shirt in a size other then those listed - is this possible?
Yes. We find that the sizes that we stock (small to 5XL for men, 8-16 for women, plus ages 1-12 for kids) are by far the most commonly requested ones, but if you want a larger or smaller size this is usually no problem. We will usually be able to source you a shirt in any size, but we cannot guarantee all sizes being available in all colours. It is therefore important that you email us before placing your order and we will advise you whether your request will be possible.
Please note that as we do not always stock these other sizes you should allow a few additional days for delivery.
I want a shirt in a colour other then those listed - is this possible?
If you do have a special request we'll do everything that we can to fulfil it for you so please email us to arrange it.
Please note that as we do not stock all colours of t-shirt some of these one-off orders will take a bit longer than usual to deliver.
Can I submit my own designs?
If you have an idea for a design which you think that we should produce, or if you have a special "one off" request we will do everything that we can to do it. Please feel free to contact us here to send your designs.
How do I keep up-to-date with new designs?
We have set-up a mailing list in order to keep people up-to-date with new designs and products. Simply enter your email address in the footer of every page and we will send you mails whenever we bring new stuff out.
We will not disclose your email address to anyone else and you can unsubscribe from the list at any time.
Can I visit your storefront/telephone you?
In order to keep costs down (such as not having to man a telephone line or maintain a storefront) we operate entirely on-line and via mail order. You can contact us via the addresses on this page.